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All places to get Conversation ID and Recording ID for GET - /api/v2/conversations/{conversationId}/recordings/{recordingId}/annotations

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  • 1.  All places to get Conversation ID and Recording ID for GET - /api/v2/conversations/{conversationId}/recordings/{recordingId}/annotations

    Posted 07-14-2025 09:55
    No replies, thread closed.

    Hey All,

    Does anyone know all places (Event Bridge and APIs) from where we can get path variables (Conversation ID and Recording ID) for this API End point GET- /api/v2/conversations/{conversationId}/recordings/{recordingId}/annotations.

    I need for all possible media (Voice, CallBack and Recording) and all direction (inbound and outbound)

    Thanks,

    Jignesh


    #AnalyticsAPI

    ------------------------------
    Jignesh Chaudhari
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  • 2.  RE: All places to get Conversation ID and Recording ID for GET - /api/v2/conversations/{conversationId}/recordings/{recordingId}/annotations
    Best Answer

    Posted 07-15-2025 09:12
    No replies, thread closed.

    Hi Jignesh,

    I am not sure there is a list with all the places thats would provide them.

    You could use Conversation Detail query to get a list of conversations with a recording and then run them through GET /api/v2/conversations/{conversationId}/recordings to get the recordingID

    You can also check the Available topics to check which EventBridge events would return ConversationID and/orRecordingID



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: All places to get Conversation ID and Recording ID for GET - /api/v2/conversations/{conversationId}/recordings/{recordingId}/annotations

    Posted 07-15-2025 09:19
    No replies, thread closed.

    Thanks Sam that helps.



    ------------------------------
    Jignesh Chaudhari
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    Original Message


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