Genesys Cloud - Main

Am I able to allow for my users to dial out to whomever they like without the dialing plan?

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Alex Meyer
Sonic Foundry, Inc.
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Anything that is dialed outbound has to match a Number Plan, so the system knows which Outbound Route to use. No exceptions.

If you want people to be able to dial anything they want, create a number plan of the Match Expression type, put it at the very bottom of the list, and make the expression .* which matches anything dialed.

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George Ganahl
Principal Program Manager
Genesys
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That did the trick!

Thank you so much!

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Alex Meyer
Sonic Foundry, Inc.
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Original Message:
Sent: 06-20-2018 11:13
From: George Ganahl
Subject: Allow for Adhoc outbound dialing

Anything that is dialed outbound has to match a Number Plan, so the system knows which Outbound Route to use. No exceptions.

If you want people to be able to dial anything they want, create a number plan of the Match Expression type, put it at the very bottom of the list, and make the expression .* which matches anything dialed.

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George Ganahl
Principal Program Manager
Genesys
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