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  • 1.  Allow IP Whitelisting for Azure / AWS ranges

    Posted 8 days ago

    We have a 3rd party monitoring app hosted in Azure cloud but recently broken as customer submitting entries into the Allow IP whitelisting  (ORG settings > Allowed IP Addresses) to lock down for security reasons.

    I pulled the Azure IP range list and seems to be using AzureCloud.westeurope region.  This has 450 IPV4 range listings, but the IP Allow Whitelist only allows 150 entries.

    Is there any way around this or get Genesys to allow AWS / Azure region IP's?


    #System/PlatformAdministration

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    Glyn Hayes
    Engineer
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  • 2.  RE: Allow IP Whitelisting for Azure / AWS ranges

    Posted 8 days ago

    Hi Glyn,

    Hopefully someone in the community has come up against this before and can help with a workaround, but it sounds like it would be a good idea to add to the Genesys Cloud Product Ideas Lab for furture consideration



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Allow IP Whitelisting for Azure / AWS ranges
    Best Answer

    Posted 8 days ago
    I agree with Samuel, it's a good idea to add it to the ideas portal.
     
    Unfortunately, using the "Allowed IP Addresses" option only allows adding the IP address there.
     
    What can be done is to add the IP address block, for example xx.xxx.xx/20 ---- or /18...etc.


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    Kaio Oliveira
    Sr Systems Analyst
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
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    Original Message


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