Genesys Cloud - Main

We have a 3rd party monitoring app hosted in Azure cloud but recently broken as customer submitting entries into the Allow IP whitelisting  (ORG settings > Allowed IP Addresses) to lock down for security reasons.

I pulled the Azure IP range list and seems to be using AzureCloud.westeurope region.  This has 450 IPV4 range listings, but the IP Allow Whitelist only allows 150 entries.

Is there any way around this or get Genesys to allow AWS / Azure region IP's?

#System/PlatformAdministration

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Glyn Hayes
Engineer
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Hi Glyn,

Hopefully someone in the community has come up against this before and can help with a workaround, but it sounds like it would be a good idea to add to the Genesys Cloud Product Ideas Lab for furture consideration

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Kaio Oliveira
Sr Systems Analyst
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
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We've spoken to the vendor and like our systems got them to provide a statis AWS IP working with NAT's.  Testing this now.

Q:  Is there a way in the IP whitelist to say insert # comments?  So we can annotate which IP does what ?

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Glyn Hayes
Engineer
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Original Message:
Sent: 02-12-2026 11:17
From: Kaio Oliveira
Subject: Allow IP Whitelisting for Azure / AWS ranges

I agree with Samuel, it's a good idea to add it to the ideas portal.

 

Unfortunately, using the "Allowed IP Addresses" option only allows adding the IP address there.

 

What can be done is to add the IP address block, for example xx.xxx.xx/20 ---- or /18...etc.

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Kaio Oliveira
Sr Systems Analyst
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
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