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  • 1.  Allow Servicenow user to login to Genesys cloud

    Posted 06-01-2025 10:27
    No replies, thread closed.

    Hi Folks,

    I have Genesys Cloud with following Add-On license "PureCloud for ServiceNow Connector Add-On Concurrent" my client want servicenow agents to login to genesys and use click-to-dial and receive inbound calls from servicenow.

    Let me know what if the PureCloud for ServiceNow Connector Add-On Concurrent license is enough from Genesys side.

    if yes can you give me brief configuration steps to accomplish it.

    Thank you


    #DigitalChannels
    #Implementation
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #Telephony

    ------------------------------
    Mahmoud Alshobaki
    Senior Consultant
    ------------------------------


  • 2.  RE: Allow Servicenow user to login to Genesys cloud

    Posted 06-02-2025 11:49
    No replies, thread closed.

    Hi Mahmoud,

    Good question.  Hopefully others in the community will be able to help you accomplish this



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Allow Servicenow user to login to Genesys cloud
    Best Answer

    Posted 06-03-2025 06:14
    No replies, thread closed.

    Duplicate thread, this is has been answered in Developer Forums

    https://community.genesys.com/discussion/how-to-allow-servicenow-agents-to-login-to-genesys-cloud#bmde24e2c0-bd94-4491-82a5-aa9a7f5bf839



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


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