Genesys Cloud - Developer Community!

Hi Folks,

I have Genesys Cloud with following Add-On license "PureCloud for ServiceNow Connector Add-On Concurrent" my client want servicenow agents to login to genesys and use click-to-dial and receive inbound calls from servicenow.

Let me know what if the PureCloud for ServiceNow Connector Add-On Concurrent license is enough from Genesys side.

if yes can you give me brief configuration steps to accomplish it.

Thank you

Hi Mahmoud,
is this the produt license which you bought?



Thanks,
Thirumurugan

Hi Folks,

I have Genesys Cloud with following Add-On license "PureCloud for ServiceNow Connector Add-On Concurrent" my client want servicenow agents to login to genesys and use click-to-dial and receive inbound calls from servicenow.

Let me know what if the PureCloud for ServiceNow Connector Add-On Concurrent license is enough from Genesys side.

if yes can you give me brief configuration steps to accomplish it.

Thank you

Hi Thirumurugan,

I didn't have the connector, i just have the add on license "PureCloud for ServiceNow Connector Add-On Concurren"

Do we need to get the connector installed to allow servicenow agents to login to genesys or just the above license would be enough ?

Thank you indvance.

Mahmoud

Hi Mahmoud,
is this the produt license which you bought?



Thanks,
Thirumurugan

Hi Folks,

I have Genesys Cloud with following Add-On license "PureCloud for ServiceNow Connector Add-On Concurrent" my client want servicenow agents to login to genesys and use click-to-dial and receive inbound calls from servicenow.

Let me know what if the PureCloud for ServiceNow Connector Add-On Concurrent license is enough from Genesys side.

if yes can you give me brief configuration steps to accomplish it.

Thank you

Yes, there is a lot of installation and configuration that needs to be done to set up the integration between Genesys Cloud and ServiceNow...just having the license does nothing.

Start at https://help.mypurecloud.com/articles/about-unified-experience-from-genesys-and-servicenow/

Under Overview you'll see a link for the Requirements and other vital notes

Then 

Set up the integration in ServiceNow

Set up the integration in Genesys Cloud

Configure interaction handling in ServiceNow

and

Agent experience in ServiceNow

Each section needs to be completed in sequence for the agent to finally be able to log into Genesys Cloud from ServiceNow and handle calls through the ServiceNow side

Hi Thirumurugan,

I didn't have the connector, i just have the add on license "PureCloud for ServiceNow Connector Add-On Concurren"

Do we need to get the connector installed to allow servicenow agents to login to genesys or just the above license would be enough ?

Thank you indvance.

Mahmoud

Hi Mahmoud,
is this the produt license which you bought?



Thanks,
Thirumurugan

Hi Folks,

I have Genesys Cloud with following Add-On license "PureCloud for ServiceNow Connector Add-On Concurrent" my client want servicenow agents to login to genesys and use click-to-dial and receive inbound calls from servicenow.

Let me know what if the PureCloud for ServiceNow Connector Add-On Concurrent license is enough from Genesys side.

if yes can you give me brief configuration steps to accomplish it.

Thank you

Thank you George for your input,

currently i am using servicenow connector from Smart Connections.
https://appfoundry.genesys.com/filter/genesyscloud/listing/63f3e200-0a04-4761-b471-bd73a90161d9

Thank you again for your help

Yes, there is a lot of installation and configuration that needs to be done to set up the integration between Genesys Cloud and ServiceNow...just having the license does nothing.

Start at https://help.mypurecloud.com/articles/about-unified-experience-from-genesys-and-servicenow/

Under Overview you'll see a link for the Requirements and other vital notes

Then 

Set up the integration in ServiceNow

Set up the integration in Genesys Cloud

Configure interaction handling in ServiceNow

and

Agent experience in ServiceNow

Each section needs to be completed in sequence for the agent to finally be able to log into Genesys Cloud from ServiceNow and handle calls through the ServiceNow side

Hi Thirumurugan,

I didn't have the connector, i just have the add on license "PureCloud for ServiceNow Connector Add-On Concurren"

Do we need to get the connector installed to allow servicenow agents to login to genesys or just the above license would be enough ?

Thank you indvance.

Mahmoud

Hi Mahmoud,
is this the produt license which you bought?



Thanks,
Thirumurugan

Hi Folks,

I have Genesys Cloud with following Add-On license "PureCloud for ServiceNow Connector Add-On Concurrent" my client want servicenow agents to login to genesys and use click-to-dial and receive inbound calls from servicenow.

Let me know what if the PureCloud for ServiceNow Connector Add-On Concurrent license is enough from Genesys side.

if yes can you give me brief configuration steps to accomplish it.

Thank you

Ok. They have their own set of installation and configuration directions. The folks at Smart Connections should be able to help if you have questions.

Thank you George for your input,

currently i am using servicenow connector from Smart Connections.
https://appfoundry.genesys.com/filter/genesyscloud/listing/63f3e200-0a04-4761-b471-bd73a90161d9

Thank you again for your help

Yes, there is a lot of installation and configuration that needs to be done to set up the integration between Genesys Cloud and ServiceNow...just having the license does nothing.

Start at https://help.mypurecloud.com/articles/about-unified-experience-from-genesys-and-servicenow/

Under Overview you'll see a link for the Requirements and other vital notes

Then 

Set up the integration in ServiceNow

Set up the integration in Genesys Cloud

Configure interaction handling in ServiceNow

and

Agent experience in ServiceNow

Each section needs to be completed in sequence for the agent to finally be able to log into Genesys Cloud from ServiceNow and handle calls through the ServiceNow side

Hi Thirumurugan,

I didn't have the connector, i just have the add on license "PureCloud for ServiceNow Connector Add-On Concurren"

Do we need to get the connector installed to allow servicenow agents to login to genesys or just the above license would be enough ?

Thank you indvance.

Mahmoud

Hi Mahmoud,
is this the produt license which you bought?



Thanks,
Thirumurugan

Hi Folks,

I have Genesys Cloud with following Add-On license "PureCloud for ServiceNow Connector Add-On Concurrent" my client want servicenow agents to login to genesys and use click-to-dial and receive inbound calls from servicenow.

Let me know what if the PureCloud for ServiceNow Connector Add-On Concurrent license is enough from Genesys side.

if yes can you give me brief configuration steps to accomplish it.

Thank you