Genesys Cloud - Main

Hello Community,

I have successfully implemented a Set Post Flow block in the inbound call flow, where, if a call is transferred to an agent and the agent disconnects the call, the post flow triggers another inbound call flow.

However, I need to achieve the same behavior in the inbound message flow. Since the Set Post Flow block is not supported in the inbound message flow, I am wondering if there is an alternative method to trigger another inbound call flow or an in-queue flow. My requirement is to call a bot and display a response in the chat window if the agent disconnects the call.

Is there any way to accomplish this in the inbound message flow?

Hi - this is something we are currently exploring to accelerate on our roadmap, see this Idea > https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

Hello Community,

I have successfully implemented a Set Post Flow block in the inbound call flow, where, if a call is transferred to an agent and the agent disconnects the call, the post flow triggers another inbound call flow.

However, I need to achieve the same behavior in the inbound message flow. Since the Set Post Flow block is not supported in the inbound message flow, I am wondering if there is an alternative method to trigger another inbound call flow or an in-queue flow. My requirement is to call a bot and display a response in the chat window if the agent disconnects the call.

Is there any way to accomplish this in the inbound message flow?

Angelo,  I appreciate you trying to accelerate it on your roadmap but I don't see it on your published road map.  Is there another one I may not be aware of?  I was looking here: https://genesyscloud.ideas.aha.io/sections/7110235934121363282

Let me know thanks.

Hi - this is something we are currently exploring to accelerate on our roadmap, see this Idea > https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027

Hello Community,

I have successfully implemented a Set Post Flow block in the inbound call flow, where, if a call is transferred to an agent and the agent disconnects the call, the post flow triggers another inbound call flow.

However, I need to achieve the same behavior in the inbound message flow. Since the Set Post Flow block is not supported in the inbound message flow, I am wondering if there is an alternative method to trigger another inbound call flow or an in-queue flow. My requirement is to call a bot and display a response in the chat window if the agent disconnects the call.

Is there any way to accomplish this in the inbound message flow?

Hello Community,

I have successfully implemented a Set Post Flow block in the inbound call flow, where, if a call is transferred to an agent and the agent disconnects the call, the post flow triggers another inbound call flow.

However, I need to achieve the same behavior in the inbound message flow. Since the Set Post Flow block is not supported in the inbound message flow, I am wondering if there is an alternative method to trigger another inbound call flow or an in-queue flow. My requirement is to call a bot and display a response in the chat window if the agent disconnects the call.

Is there any way to accomplish this in the inbound message flow?