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  • 1.  AMA Now Closed - Ask your Analytics Workspace Questions?

    Posted 03-29-2022 12:02
    Edited by Matt Lawson 05-09-2022 09:31
    No replies, thread closed.

    Hey Community,

    Maisey Harris is back in the community to answer any questions that you have about the new Anaytics Workspace that was released last week. It's a great chance to ask how you can maximize your use of the new functionality. 

    How to ask a question: Start a Discussion Below (it helps if you put AMA in the title to get our attention). 

    Any questions about the AMA process? Reply to this thread. Hope you enjoy the event.

    Cheers,

    Matt


    #Ask Me Anything (AMA)

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------


  • 2.  RE: AMA Now Closed - Ask your Analytics Workspace Questions?

    Posted 03-29-2022 12:34
    Edited by Matt Lawson 05-09-2022 09:31
    No replies, thread closed.
    So I have see the permissions bug discussions going around.   This would be the bug that if you leave the page and return it does not save your field settings.  Very very frustrating.  

    I have seen posts stating this is how you fix that:
    • Analytics > Tab Configurations > View permission  
    • Analytics > Tab Configurations > Edit permission  
    • Analytics > Tab Configurations > Delete permission 

    I do not have the ability to see "Analytics" is there a step by step instruction somewhere on how to fix these issues?  So I can pass them on to the person that has the correct rights. 

    ------------------------------
    James Titus
    Seattle Genetics
    ------------------------------



  • 3.  RE: AMA Now Closed - Ask your Analytics Workspace Questions?

    Posted 03-29-2022 12:36
    No replies, thread closed.
    Hi James, you should be able to create or edit a role in Admin, and add those 3 new permissions to the role.

    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: AMA Now Closed - Ask your Analytics Workspace Questions?

    Posted 03-29-2022 12:46
    No replies, thread closed.
    Again, I do not have the ability to do any of these things.   I need steps to provide to my manager in order to fix the problem.   So to be clear there are no clear steps provided to change this setting? 

    So I do this first:

    Edit a role

    1. Click Admin.
    2. Under People and Permissions, click Roles and Permissions.
    3. Search for or navigate to the role you want to edit.
    4. Click More .
    5. Click Edit Role.
    6. On the Roles tab, do the following:
      • Enter a new name for the role in the Name field if needed.
      • Enter details about the purpose of the role in the Description field.
    7. On the View Permissions tab, under Permissions click a category to expand it and do the following:
      • To add permissions, enable the check box.
      • To remove a permission, clear the check box.
    8. Click Save.

    Then change these settings?  
    • Analytics > Tab Configurations > View permission  
    • Analytics > Tab Configurations > Edit permission  
    • Analytics > Tab Configurations > Delete permission 


    ------------------------------
    James Titus
    Seattle Genetics
    ------------------------------

    Original Message


  • 5.  RE: AMA Now Closed - Ask your Analytics Workspace Questions?

    Posted 03-29-2022 12:54
    No replies, thread closed.
    I apologize, I missed the note about you not actually being able to do that.  Those are the proper steps. Your admin will just want to make sure that everyone is assigned that role.

    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 6.  RE: AMA Now Closed - Ask your Analytics Workspace Questions?

    Posted 03-29-2022 12:56
    No replies, thread closed.
    Even those that do not deal with Analytics?  Should our Agents have this role as well?

    ------------------------------
    James Titus
    Seattle Genetics
    ------------------------------

    Original Message


  • 7.  RE: AMA Now Closed - Ask your Analytics Workspace Questions?

    Posted 03-29-2022 13:01
    No replies, thread closed.
    Yes, every user will have access to the Workspace because the My Development view is granted to all GC users.

    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


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