Taras | 2021-10-29 12:09:06 UTC | #1
Hi dear community. I'm trying to understand why I can't get oServiceLevel with such query:
{
"interval": "2021-10-16T21:00:00.000Z/2021-10-29T21:00:00.000Z",
"groupBy": [
"mediaType"
],
"views": [],
"metrics": [
"oServiceLevel",
"nOffered",
"tAbandon",
"tAnswered"
]
}
At the same time I can get oServiceLevel with
{
"interval": "2021-10-16T21:00:00.000Z/2021-10-29T21:00:00.000Z",
"groupBy": [
"queueId", "mediaType"
],
"views": [],
"metrics": [
"oServiceLevel",
"nOffered",
"tAbandon",
"tAnswered"
]
}
Eos_Rios | 2021-11-01 13:38:19 UTC | #2
If you don't break it out by queue it doesn't know which queue's rules to use, would be my guess. Service level is a queue specific metric. see last paragraph
Taras | 2021-11-03 15:24:29 UTC | #3
@Eos_Rios thanks very much for the reference.
system | 2021-12-04 15:24:55 UTC | #4
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