The new Analytic Dashboards enhance the current functionality with the powerful features, enabling users to build performance dashboards quickly and easily. Register for the beta now!

Some key features included in this experience are:

• New step-by-step workflow to create dashboard widgets, guiding users with an intuitive workflow to build dashboards,
• Ability to multi-select the metrics and filters, allowing for quick selection and filtering,
• Categorization of metrics based on count, percentage, and time, enabling easy and intuitive experience to select the metrics,
• Ability to select all statuses in one click, for the agent status widget, and
• New warning configuration experience

Starting March 1st, you can register for the Dashboard Beta in the Beta HQ Community.

Have questions about the release? Join us in the Genesys Cloud CX community for an AMA currently scheduled for March 22nd.

Learn more about the release in the Q&A Show's Breaking News segment.

#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Quick question - for the user status panel - could the option to select by team be available in addition to select by queue?

The new Analytic Dashboards enhance the current functionality with the powerful features, enabling users to build performance dashboards quickly and easily. Register for the beta now!

Some key features included in this experience are:

• New step-by-step workflow to create dashboard widgets, guiding users with an intuitive workflow to build dashboards,
• Ability to multi-select the metrics and filters, allowing for quick selection and filtering,
• Categorization of metrics based on count, percentage, and time, enabling easy and intuitive experience to select the metrics,
• Ability to select all statuses in one click, for the agent status widget, and
• New warning configuration experience

Starting March 1st, you can register for the Dashboard Beta in the Beta HQ Community.

Have questions about the release? Join us in the Genesys Cloud CX community for an AMA currently scheduled for March 22nd.

Learn more about the release in the Q&A Show's Breaking News segment.

#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Quick question - for the user status panel - could the option to select by team be available in addition to select by queue?

The new Analytic Dashboards enhance the current functionality with the powerful features, enabling users to build performance dashboards quickly and easily. Register for the beta now!

Some key features included in this experience are:

• New step-by-step workflow to create dashboard widgets, guiding users with an intuitive workflow to build dashboards,
• Ability to multi-select the metrics and filters, allowing for quick selection and filtering,
• Categorization of metrics based on count, percentage, and time, enabling easy and intuitive experience to select the metrics,
• Ability to select all statuses in one click, for the agent status widget, and
• New warning configuration experience

Starting March 1st, you can register for the Dashboard Beta in the Beta HQ Community.

Have questions about the release? Join us in the Genesys Cloud CX community for an AMA currently scheduled for March 22nd.

Learn more about the release in the Q&A Show's Breaking News segment.

#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

Quick question - for the user status panel - could the option to select by team be available in addition to select by queue?

The new Analytic Dashboards enhance the current functionality with the powerful features, enabling users to build performance dashboards quickly and easily. Register for the beta now!

Some key features included in this experience are:

• New step-by-step workflow to create dashboard widgets, guiding users with an intuitive workflow to build dashboards,
• Ability to multi-select the metrics and filters, allowing for quick selection and filtering,
• Categorization of metrics based on count, percentage, and time, enabling easy and intuitive experience to select the metrics,
• Ability to select all statuses in one click, for the agent status widget, and
• New warning configuration experience

Starting March 1st, you can register for the Dashboard Beta in the Beta HQ Community.

Have questions about the release? Join us in the Genesys Cloud CX community for an AMA currently scheduled for March 22nd.

Learn more about the release in the Q&A Show's Breaking News segment.

#Reporting/Analytics
#Roadmap/NewFeatures

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------