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Hi, there is a lot of bad info out there - especially from AI so it hard to get a real answer.

When we run an analytics data query on an interval, does this only return interactions that had activity in that interval?

If not, is there a way to do so?

Mike

Hi Mike,

Good question, I went through a few community discussions on this, and while the explanations vary a bit, they consistently point to the interval not being a strict "activity-only" filter.

From my understanding (and also looking at the Analytics API schema), the interval primarily determines which conversations are included, and the additional filters (conversation, segment, etc.) only refine data within those conversations.

So even when using segmentStart or segmentEnd, they won't bring in conversations outside the interval they only apply to conversations already included.

In practice:

• interval → determines which conversations are returned
• filters → refine activity within those conversations

So if the goal is to return only interactions that had activity within a specific time window (regardless of when they started), that doesn't seem to be something the details query supports directly.

I'm still following this thread as well to see if others have approached this differently.