If you missed last week's live Education webinar Analytics for Beginners - How to Read Metrics, Views, and Dashboards, the recording is available to Education subscribers, including those with the free Core learning subscription!
This webinar introduces new Genesys Cloud Analytics users to the core views, dashboards, and KPIs encountered in day-to-day operations. Topics covered include historical analytics and real-time monitoring, Analytics workspace navigation, and core KPIs, including Service Level, ASA, and AHT. Learn the basics with performance views demonstrations and how views, reports, and dashboards vary based on user role and permissions.
Log into Education today and check it out! No subscription? No problem. It's available to those with the complimentary Core subscription. Sign up for access.
#GenesysCloud#Training------------------------------
Lindsay Scarpaci
Product Manager, Genesys Education
Genesys - Employees
lindsay.scarpaci@genesys.com------------------------------