noticed same issue under my interactions however the PATCH API seems to make no difference
Also tried the
{"myInteractionsPiiMaskingEnabled":false}
setting. Remains masked.
Agents need to see the ANI (and DNIS)
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Simon Brown
Maintel Europe Limited
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Original Message:
Sent: 04-26-2023 09:23
From: Devanand Gawande
Subject: ANI and DNIS obscured in my "My Interactions" view
I am also facing same issue with one of our Org, but the weird thing is the other Org is showing the DNIS as well as ANI under Performance> Interactions.
I used below given API with appropriate piiMaskingEnabled flag to disable the masking for ANI and DNIS.
PATCH /api/v2/analytics/reporting/settings { "piiMaskingEnabled": true }
Thanks in advance.
Regards,
Dev
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Devanand Gawande
Capgemini Brasil
Original Message:
Sent: 03-13-2023 17:50
From: Mark Goldsmith
Subject: ANI and DNIS obscured in my "My Interactions" view
I've just noticed that the ANI and DNIS are obscured in my "My Interactions" view. Can someone tell me why this is the case and how to enable the presentation of these two fields.
With thanks
Mark
#Reporting/Analytics
#SystemAdministration
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Mark Goldsmith
NTT Australia
https://www.global.ntt/
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