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  • 1.  Annotations on recordings

    Posted 2 hours ago

    After a bit of investigation, I can see that editing and deleting annotations is not possible on the user interface: Annotate a recording View summary - Genesys Cloud Resource Center

    However, very specific permissions exist that suggest this is possible: Recording > Annotation > add/delete/edit/view.

    Can anyone share with me if this is possible elsewhere on the platform (perhaps using APIs?), or if these permissions are simply redundant?

    Thanks

    Heather


    #RealTimeMonitoring
    #Recording,Policies

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    Heather Henderson
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