After a bit of investigation, I can see that editing and deleting annotations is not possible on the user interface: Annotate a recording View summary - Genesys Cloud Resource Center
However, very specific permissions exist that suggest this is possible: Recording > Annotation > add/delete/edit/view.
Can anyone share with me if this is possible elsewhere on the platform (perhaps using APIs?), or if these permissions are simply redundant?
Thanks
Heather
#RealTimeMonitoring#Recording,Policies------------------------------
Heather Henderson
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