Genesys Cloud - Main

I'm not seeing any metric to let me know what % of outbound calls are actually answered.  I'd like to see this in agent performance (so I can track individual success rates) as well as queue performance.

Does this already exist?  If not, do we know if it's on the roadmap?

Thanks

#Metrics

------------------------------
Mike Nahass
------------------------------

Hi Michael,

If they are just manual outbound calls on behalf of a queue I think you can filter by direction outbound and answered in the interactions view, but that may include interactions answered by voicemail/answering machine.

Maybe someone in the community has worked this out before and has a better idea though

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------