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  • 1.  Answer % for Manual Outbound Calls

    Posted 06-12-2025 18:03
    No replies, thread closed.

    I'm not seeing any metric to let me know what % of outbound calls are actually answered.  I'd like to see this in agent performance (so I can track individual success rates) as well as queue performance.

    Does this already exist?  If not, do we know if it's on the roadmap?

    Thanks


    #Metrics

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    Mike Nahass
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  • 2.  RE: Answer % for Manual Outbound Calls
    Best Answer

    Posted 06-13-2025 11:30
    No replies, thread closed.

    Hi Michael,

    If they are just manual outbound calls on behalf of a queue I think you can filter by direction outbound and answered in the interactions view, but that may include interactions answered by voicemail/answering machine.

    Maybe someone in the community has worked this out before and has a better idea though



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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