Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Answer incoming call from notification on lock screen

    Posted 11-19-2024 11:07
    No replies, thread closed.

    We are recent converters to Genesys Cloud.  One complaint we are hearing from non-contact center staff is the amount of time it takes to answer an incoming call if you've stepped away from your pc and the screen lock enables.  This is mostly with our branch staff who need to move around the lobby.  Does anyone have any suggestions on how to make that process more efficient?  One suggestion was being able to see the incoming call notification on the lock screen and being able to answer the call from that click?


    #Unsure/Other

    ------------------------------
    Christine Bates
    VP of Member Support
    Central One FCU
    ------------------------------


  • 2.  RE: Answer incoming call from notification on lock screen
    Best Answer

    Posted 11-19-2024 15:18
    No replies, thread closed.

    Hello Christine,

    Welcome to the Community! I'm not sure if we have that functionality built into the product at this time but I will defer to anyone else's opinion if they've tried something similar.

    I did see something that might be helpful in the future that is marked as Future Consideration in the Product Ideas Lab. This Idea may be something useful for when someone locks their computer and walks away. If you click the VOTE button on that page, it should notify you via email as this Idea progresses through development. 

     



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



Related Content