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Anyone else experiencing web gui slowdown/agents going not responding this week....

  • 1.  Anyone else experiencing web gui slowdown/agents going not responding this week....

    Posted 03-28-2023 15:41

    It appears it is getting worse in the morning (8am to 12pm Eastern) where agents (voice and messenger) are complaining the Genesys gui is going really slow and putting them in not responding.  It gets worse if they have multiple messages.  It started with digital channel but hearing voice folks now also.  We opened support ticket, but as soon as we chase one agent down, it clears up, then hits another.  only started this week (from what i can gather).

    These are remote agents.

    Just curious if others seeing anything

    Clayton


    #Unsure/Other

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    Clayton Curtis
    Enova Online Services, Inc.
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