Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Anyone else experiencing web gui slowdown/agents going not responding this week....

  Thread closed by the administrator, not accepting new replies.

  • 1.  Anyone else experiencing web gui slowdown/agents going not responding this week....

    Posted 03-28-2023 15:41
    No replies, thread closed.

    It appears it is getting worse in the morning (8am to 12pm Eastern) where agents (voice and messenger) are complaining the Genesys gui is going really slow and putting them in not responding.  It gets worse if they have multiple messages.  It started with digital channel but hearing voice folks now also.  We opened support ticket, but as soon as we chase one agent down, it clears up, then hits another.  only started this week (from what i can gather).

    These are remote agents.

    Just curious if others seeing anything

    Clayton


    #Unsure/Other

    ------------------------------
    Clayton Curtis
    Enova Online Services, Inc.
    ------------------------------


  • 2.  RE: Anyone else experiencing web gui slowdown/agents going not responding this week....

    Posted 02-19-2025 10:14
    No replies, thread closed.

    Did you ever get more info back from Support?

    In case anyone else finds this thread, things to check and clear up (especially for home agents) would be stuff like the status.mypurecloud.com page for any regional issues, agent being on home Wi-Fi instead of cabled to the router, ISP fluctuations, network Analysis using genesys tools built into the client or supplied by Support, Perfmon data from Windows...a lot of different performance and network possibilities beyond just AWS/Genesys Cloud issues.



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Executive Adoption Consultant
    Genesys
    ------------------------------



Related Content