Workforce Engagement Management

2 Weeks ago, this feature was supposedly released.  Anyone able to see this view in Schedules?

Staffing requirements and performance metrics in the Schedules screen

Administrators can now assess the impact of schedule adjustments on service levels via integrated performance metrics at the bottom of the Schedules screen. This enhancement provides a quick and detailed view of the performance implications when activities are added to agents' schedules. These performance metrics enable administrators to ensure alignment between predicted performance and staffing requirements by recalculating the latter when they make updates to the Volume and AHT forecast. Adjustments to the required staff details on the Schedules screen align expected performance and staffing needs. For more information, see Navigate the schedule editor, View adherence information in the schedule editor, and Export schedule information. This feature requires one of the following licenses: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud EX.

#Workforce Management
#Reports
#ScheduleManagement

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Hi Robert,

The PM has been posting updates on this thread about the delay in this feature release.

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Tracy
Genesys
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