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  • 1.  Anyone using Co-Pilot?

    Posted 2 days ago

    Anyone using Co-Pilot?


    #Uncategorized

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    Rohit Yadav
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  • 2.  RE: Anyone using Co-Pilot?

    Posted 2 days ago

    Hi!

    Could you share a bit more about what you'd like to know about Genesys Cloud Co-Pilot?

    Are you looking for feedback on the overall experience, implementation, licensing, AI summaries, custom insights, or another specific feature?

    A little more context will help the community provide more relevant answers.



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    Raphael Poliesi
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  • 3.  RE: Anyone using Co-Pilot?

    Posted 23 hours ago

    yes, I am looking for looking for feedback on the overall experience.



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    Rohit Yadav
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    Original Message


  • 4.  RE: Anyone using Co-Pilot?
    Best Answer

    Posted 2 days ago

    Yes, I am using it and it's very helpful in Daily routine tasks from creating user account to managing profiles.



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    AJAY KUMAR
    Technical Solutions Consultant
    10x Genesys Certified
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  • 5.  RE: Anyone using Co-Pilot?

    Posted 23 hours ago

    We have used it for about 1-2 month with a pilot group and are expanding to more an more people. The agents loves it and save a lot of time when writing notes after finished call. The agent has to read through the summary to control the content, but it says a lot of time



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    Eystein Kylland
    Systemutvikler Genesys Applikasjonsspesialist
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  • 6.  RE: Anyone using Co-Pilot?

    Posted 23 hours ago

    Thanks for Sharing the Information.



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    Rohit Yadav
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    Original Message


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