Genesys Cloud - Main

Hello-

This may seem kind of basic, but attempting to get an answer for our analytics mgr.  We are looking for an API call that will pull the info below.

1. Agent name

2. Skills assigned to each agent

3. Queues assigned to each agent.

#API/Integrations

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Mike Sullivan
Osaic, Inc.
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Hello Mike, 

You're going to have to use a couple API calls. But you can use this straight from our dev center API explorer. 

For 1 and 2 you can use the /api/v2/users/{userId}. 

For 3 you can use the /api/v2/users/{userId}/queues. 

Hope this helps!

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 9/4/2024 9:31:00 AM
From: Cameron Tomlin
Subject: RE: API Call Question

Hello Mike, 

You're going to have to use a couple API calls. But you can use this straight from our dev center API explorer. 

For 1 and 2 you can use the /api/v2/users/{userId}. 

For 3 you can use the /api/v2/users/{userId}/queues. 

Hope this helps!

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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