Rajnish_Roy1 | 2021-05-21 13:40:51 UTC | #1
Hello Team,
We would like to find out, How can we Extract the Interaction Details or ConversationID based on Each Queue for Specific Time Period.
Please help me the API URL and Json Format of sending Data.
Thanks, Rajnish
tim.smith | 2021-05-24 18:21:35 UTC | #2
It sounds like you're looking for analytics conversation detail queries. Note that Genesys Cloud doesn't have "interactions", they're called conversations in this product. You can find documentation about those queries here: https://developer.genesys.cloud/api/rest/v2/analytics/conversation. You can also use the analytics query builder to help you design your queries: https://developer.genesys.cloud/developer-tools/#/analytics-query-builder.
system | 2021-06-24 18:21:38 UTC | #3
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