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  • 1.  API limits

    Posted 09-23-2025 15:17

    Hi Developer Community,

    I am trying to understand if Genesys Cloud limits the number of request per minutes globally?
    https://developer.genesys.cloud/organization/organization/limits#platform-api

    Based on this link,     I understand a token requested from a "Client credentials" is limited to 300 requests per minute ("client.credentials.token.rate.per.minute").
    However, I can't find if the same "Client credentials" can request multiple token simultaneously or if Genesys Cloud limits the number of requests per minute globally (for all clients within the org).

    Can someone help me clarify this?
    Thanks!


    #PlatformAPI

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  • 2.  RE: API limits

    Posted 10-15-2025 21:07

    Hi @Guillaume Cormier, 

    Each client credential is limited to 300 requests per minute by default.
    This limit is configurable through a support case, but you need to provide justification showing why the increase is necessary (for example, high concurrency or system integration requirements).



    ------------------------------
    Luiz Rosa
    Full stack developer
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    Original Message


  • 3.  RE: API limits

    Posted 10-16-2025 00:46

    Thanks Luis, I understand this part, but is there a global limit for all the client credentials ?

    Can I create a pool of clients to increase the 300 requests/min (default) without opening a case?



    ------------------------------
    Guillaume Cormier
    NA
    ------------------------------

    Original Message


  • 4.  RE: API limits

    Posted 10-16-2025 02:42

    Hey Guillaume

    If I understand your question correctly, you are asking if the limit is per Client Credentials or per Endpoint.

    And the answer is per Client Credentials, not per Endpoint, even if you create many Endpoints,

    As long as they use the same credentials you will be limited to 300 requests per minute.

    Best regards,



    ------------------------------
    Shahar Leonard
    Genesys Cloud Professional Certified
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    Original Message


  • 5.  RE: API limits

    Posted 10-16-2025 08:48

    Is there a limit per organisation? I believe we can have up to 50 client credentials, can we do 50 clients x 300 req/min for a total of 15,000 req/min?



    ------------------------------
    Guillaume Cormier
    NA
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    Original Message


  • 6.  RE: API limits
    Best Answer

    Posted 10-16-2025 17:09
    Edited by Guillaume Cormier 23 days ago

    Hi Guillaume Cormier, 

    Yes, the rate limit applies per token (client credential), not per organization.

    According to the documentation (https://developer.genesys.cloud/authorization/platform-auth/#rate-limiting): "only Client Credentials tokens can be scaled up for high-volume use.". 

    ------------------------------
    Luiz Rosa
    Full stack developer
    ------------------------------

    Original Message


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