Genesys Cloud - Main

Hi,
when we check the performance view "API Usage" we found that Purecloud Data Action (POST /api/v2/conversations/callbacks) reach around 9 000 000 request in one week, which is huge number in comparaison with number of received calls.
We use this callback API in In-Queue flow to invite callers to record callbacks.
I don't why this number of API requests, do you have an idea ?

Thank you
#Integrations
#PlatformAdministration

Has anyone reported issues when trying to schedule callbacks?

Do you think the data action could be taking a failure path multiple times within a loop?

Hi Paulo,

Many thanks for your feedback, No I don't think so, because we don't have any issue reported by customer.
I have open a new case with Genesys Care in order to check the same.

Thank you.

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Mostafa Oudderhem
SABIO FRANCE SAS
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Original Message:
Sent: 06-17-2022 08:06
From: Paulo Mesquita
Subject: API Usage View of Purecloud DataAction issue

Has anyone reported issues when trying to schedule callbacks?

Do you think the data action could be taking a failure path multiple times within a loop?