Genesys Cloud - Main

I am trying to create an inbound flow that calls a mobile number using a predefined list of numbers but I require the mobile number that the calls is diverted to, to get selected at random but there isn't a random function in the list of expressions available.

Trying to achieve the below:

• Inbound flow > transfer to external number (choosing a mobile number at random from a list).

Does anyone have any ideas of creating and achieving this kind of flow?

Thank you.
#Routing(ACD/IVR)

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Harry H

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Hi Harry,

How you do this depends on the level of randomness you require and the number of mobiles in the list. We have achieved something similar by using the data tables for an on call roster situation. The data tables store the mobile numbers and then Architect is used to identify which numbers match your criteria. Because there is no actual randomiser we implemented a string value that stores the matches in a list, then increments through the last for each call. When it gets to the end of the list it reverts to the start again. Hope this helps.

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Gareth James
CALLSCAN AUSTRALIA PTY. LTD.
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The other way people have achieved a "random" number is to get the current time, and look at the last digits of the seconds.  So you'd get a roughly random number between 0-9.  That works fine if you've got 10 items you want to have in your random target list.

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Vaun Mccarthy
NTT New Zealand Limited
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I did similar thing in my in queue flow to call a random number in a data table.

ToString(Second(GetCurrentDateTimeUtc())%Task.tableCount+1)

I have a data action to get number of record in the data table => Task.tableCount

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Edward Wu
BANK OF HAWAII
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Original Message:
Sent: 06-27-2021 23:05
From: Vaun Mccarthy
Subject: Architect: Inbound flow that calls a mobile number randomly selected

The other way people have achieved a "random" number is to get the current time, and look at the last digits of the seconds.  So you'd get a roughly random number between 0-9.  That works fine if you've got 10 items you want to have in your random target list.

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Vaun Mccarthy
NTT New Zealand Limited
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I have an idea on AHA site for this.  Vote it up.  I use a data action I wrote to random.org where I can specify the rand and number of replies.

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 06-28-2021 14:12
From: Edward Wu
Subject: Architect: Inbound flow that calls a mobile number randomly selected

I did similar thing in my in queue flow to call a random number in a data table.

ToString(Second(GetCurrentDateTimeUtc())%Task.tableCount+1)

I have a data action to get number of record in the data table => Task.tableCount

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Edward Wu
BANK OF HAWAII
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Original Message:
Sent: 06-27-2021 23:05
From: Vaun Mccarthy
Subject: Architect: Inbound flow that calls a mobile number randomly selected

The other way people have achieved a "random" number is to get the current time, and look at the last digits of the seconds.  So you'd get a roughly random number between 0-9.  That works fine if you've got 10 items you want to have in your random target list.

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Vaun Mccarthy
NTT New Zealand Limited

Hi Harry,

I had a similar challenge, my customer wanted to use  math.random function to get random number in the range 1-10, as you know you can't use that direct from architect so I created  new data action thats point to Integromat (IFTT application ) 

My Data action is blank Get request to webhook on integromat, on Integromat I created new scenario (prtsc below ), on module "set variable" as easy as possible put variable value {{floor(random * 10) + 1}} and that's all, you can call on IVR that Data Action and receive random number for inbound interaction.





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Dawid Kacprzak
Cludo Sp. z o.o.
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