Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Architect Integration with Microsoft Luis Voice bot.

    Posted 03-04-2021 03:57
    No replies, thread closed.
    Hi All, 

    I am looking for "Microsoft Luis Voice Bot" integration with Genesys Cloud via Architect.

    It is not present in app foundry today. 

    any suggentions will be appreciated.
    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #Integrations

    ------------------------------
    Gaurav Gupta
    British Telecommunications PLC
    ------------------------------


  • 2.  RE: Architect Integration with Microsoft Luis Voice bot.

    Posted 03-04-2021 09:45
    No replies, thread closed.
    I have not seen it on the roadmap.  You should vote up this idea:  Support for Microsoft Luis | Genesys Cloud Ideas Lab (aha.io)


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Architect Integration with Microsoft Luis Voice bot.

    Posted 03-09-2021 07:40
    No replies, thread closed.
    Thanks Robert for quick answer. 

    In case Genesys Cloud donot support Microsoft Luis voice bot today, can we do some tweeking like create trunk to Audio codes Micorsoft Luis, get voice bot on Conference call or tranfer the call from Genesys Architect.

    ------------------------------
    Gaurav Gupta
    British Telecommunications PLC
    ------------------------------

    Original Message


Related Content