Quick question. Does rejecting a confirmation prompt remove that intent from available paths when attempting to retry?
For context, I see example when looking at the botflow turns for a specific conversation, I see a few examples of callers experiencing the following:
| Prompt |
User Input |
Intent |
Confidence |
| In a few words, tell me why you're calling today. |
Something related to {A} |
A |
Low |
| I think youre wanting to talk about {A}. Is that correct? |
No |
|
|
| My apologies, In a few words, tell me why you're calling today. |
Explicitly {A} |
NoMatch |
|
From a development perspective this makes sense. Removing an intent from the list of possible paths may help with confidence on the retry attempt. I just haven't seen any documentation explicitly saying this is what is happening on the backend.
#Architect------------------------------
Timothy Clark
Developer III
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