Hi Community, I was just testing the possibility of assigning dvision to ACD skills that was released this week:
https://help.genesys.cloud/427088/#assign-divisions-to-acd-skills
I have noticed a behavior and wanted to know if anyone else has experienced the same issue (at leats I think it is an issue, maybe I am misunderstanding how it should work)
I created a Supervisor, an Agent and a Skill_A in Division A. The supervisor has the required permissions to add skills to Agents and all its roles are assigned to Division A
I also have skills created before this new feature that I kept as Unassigned.
When the supervisor goes to the agent and tries to assign the skills, it only displays the skills that are unasigned. If I move Skill_A to unasigned, the supervisor is able to see and assign it to the agent.
I expected that the supervisor will be able to assign skills that belonged to its Division + unassigned, but instead the supervisor only sees skills in unassigned
Anyone else has tested this feature?
#System/PlatformAdministration------------------------------
Fabian Teves
Ingeneria de Comunicaciones
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