Hi Team,

I am currently facing an issue where the email transcription is showing the full mail content. Is there a way to hide or limit the visibility of this transcription?

Additionally, I have noticed that when I delete emails using policies, the parking feature is not functioning as expected.

Could you please suggest a solution that allows me to hide the email recording transcription while ensuring the parking feature continues to work properly?

Thanks.

Hello Haridass,

I believe you may want to look into the automatic redaction of sensitive information. This will limit the amount of info that agents are able to see in interactions.