Genesys Cloud - Main

Hi,

I am using an agent less outbound campaign to call a customer support number and play a message. I only want to place one call to this phone number. I do not want any retries when the call is not answered. However, I may have 20 events during the day when I need to make the outbound call. How can I achieve this?

Thanks,

David

#Outbound

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David Martinez
Motorola Solutions Inc
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You can use other columns to write information like a counter for each campaign and then use a pre-call rule to check that column.  If 0, then call for that campaign and after calling, set the column for 1 and next time campaign runs, if that column is 1, don't call.  Don't use an attempt control.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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