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  • 1.  Attribute Information

    Posted 10-27-2022 12:28
    No replies, thread closed.
    we are looking to get participant data based on attributekey and attributevalues which are set in the IVR flow in the Set Participant Data, we would like to review the attribute log data based on conversationid's
    #Telephony

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    Judy Heckbert
    NTT America, Inc
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  • 2.  RE: Attribute Information

    Posted 10-27-2022 20:47
    Edited by Paul Simpson 10-27-2022 20:47
    No replies, thread closed.
    For a single interaction, if you open it up in the Interactions view, you can see the participant data at the bottom of the first tab.

    If you are looking to perform analysis, you are probably going to need to write your own interface and use the API to retrieve the data.

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    Paul Simpson
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    Original Message


  • 3.  RE: Attribute Information

    Posted 11-01-2022 09:32
    No replies, thread closed.
    Thank You Paul, looks like we have to write some code.

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    Judy Heckbert
    NTT America, Inc
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    Original Message


  • 4.  RE: Attribute Information

    Posted 11-02-2022 05:18
    No replies, thread closed.
    If you tick the 'Include Custom Attributes' value when exporting from the Interactions view, it will include the Attribute data (Participant Data). You can then query this using Excel formulas.

    If it's automation etc you need then yes, the API is probably best.

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    James Dunn
    Pitney Bowes Inc.
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    Original Message


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