Genesys Cloud - Main

Is there a way to customize alerting based off queue?  Ideally looking for a different audible alert / ring so that a department can immediately recognize an emergency/important call from a priority queue instead of a more standard queue from a different queue.  This department has a lot of other things they focus on and watch, so they would like a different audible alert for a specific queue.

Are you looking for something before or after the agent answers the call?  If after, use whisper audio and play whatever you want to the agent (the caller will not hear it, they'll just hear an extra ring or two while it plays to the agent).

https://help.mypurecloud.com/releasenote/may-30-2018/

Is there a way to customize alerting based off queue?  Ideally looking for a different audible alert / ring so that a department can immediately recognize an emergency/important call from a priority queue instead of a more standard queue from a different queue.  This department has a lot of other things they focus on and watch, so they would like a different audible alert for a specific queue.

Thank you Melissa - it would be before the agent even answers.  I think they would love to have a different ring tone for one queue vs another queue.

Are you looking for something before or after the agent answers the call?  If after, use whisper audio and play whatever you want to the agent (the caller will not hear it, they'll just hear an extra ring or two while it plays to the agent).

https://help.mypurecloud.com/releasenote/may-30-2018/

Is there a way to customize alerting based off queue?  Ideally looking for a different audible alert / ring so that a department can immediately recognize an emergency/important call from a priority queue instead of a more standard queue from a different queue.  This department has a lot of other things they focus on and watch, so they would like a different audible alert for a specific queue.

Is there a way to customize alerting based off queue?  Ideally looking for a different audible alert / ring so that a department can immediately recognize an emergency/important call from a priority queue instead of a more standard queue from a different queue.  This department has a lot of other things they focus on and watch, so they would like a different audible alert for a specific queue.