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  • 1.  Audit Viewer

    Posted 21 days ago

    Hi everyone,

    I recently changed the Timeout Seconds setting for our org under:
    Admin → Account Settings → Organization Settings → Settings → Timeout Seconds.

    However, in the Audit Viewer I'm seeing the following entry (screenshot/log below).

    Could someone confirm if this is the expected behavior or if it might be a discrepancy?


    #System/PlatformAdministration

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    Abdullah Aslam
    Senior Software Delivery, Integration Specalist
    ------------------------------


  • 2.  RE: Audit Viewer
    Best Answer

    Posted 21 days ago

    Hello Abdullah,

    I just tested this in my test org and got the same results as you. I would expect the old value and new value to have the time (in seconds) that was changed. I would recommend opening a case with Product Support for that team to investigate that further. If you do, please let me know what your case number is so that I can monitor this issue internally as well.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Audit Viewer

    Posted 19 days ago

    Hi Abdullah

    I even tried using the Audit API and this information does not return

    https://developer.genesys.cloud/platform/audit/#post-api-v2-audits-query-realtime

    Would you mind sharing the update here if you receive any information from product support please, will be interesting the know if its possible.

    Regards

    Stephan



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    Stephan Taljaard
    NA
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    Original Message


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