Genesys Cloud - Main

Hi everyone,

I recently changed the Timeout Seconds setting for our org under:
Admin → Account Settings → Organization Settings → Settings → Timeout Seconds.

However, in the Audit Viewer I'm seeing the following entry (screenshot/log below).

Could someone confirm if this is the expected behavior or if it might be a discrepancy?

#System/PlatformAdministration

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Abdullah Aslam
Senior Software Delivery, Integration Specalist
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Hello Abdullah,

I just tested this in my test org and got the same results as you. I would expect the old value and new value to have the time (in seconds) that was changed. I would recommend opening a case with Product Support for that team to investigate that further. If you do, please let me know what your case number is so that I can monitor this issue internally as well.

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Jason Kleitz
Online Community Manager/Moderator
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Hi Abdullah

I even tried using the Audit API and this information does not return

https://developer.genesys.cloud/platform/audit/#post-api-v2-audits-query-realtime

Would you mind sharing the update here if you receive any information from product support please, will be interesting the know if its possible.

Regards

Stephan

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Stephan Taljaard
NA
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