Genesys Cloud - Main

Hi All,

We are implementing authenticated web messenger and applying 15 minutes no action timeout.

if a customer keep chatting and doesn't click anywhere on the site, after 15 minutes he gets a pop up to log out. 

My question - is there a way to send keep live notification to site while customer talking to agent.

#DigitalChannels

Hi - from the description, it looks like the 15 minutes timeout is on the parent website: in this case, how could Messenger play any role?
Messenger is running in its own iFrame, but is also publishing Messaging Events to parent website: you can use those events and proof of ongoing activity, and reset the no-action timeout on the page.

------------------------------
Angelo Cicchitto
Genesys - Employees
------------------------------