One of our quality evaluators has proposed the following question, "is there a way to create a scorecard that would allow us to auto populate it when the score is 100% . Perhaps by creating a question that says "Were all categories met?" Yes/ No, if Yes then the scorecard would give 100%, if No then the scorecard would need to be completed manually.
#QualityEvaluations------------------------------
Janine Ankney
Omni Solutions Lead - Genesys
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