Przemyslaw_Olejnicza | 2024-10-15 14:26:02 UTC | #1
Good day, could any of you dear forum users tell me how to make a solution that would allow me to call a phone number saved in an excel cell by clicking on it? I apologize if I asked a question in the wrong thread. I ask for your understanding and if possible, please provide information on how to do it.
tim.smith | 2024-10-15 14:29:37 UTC | #2
How to write an extension for Excel is outside the scope of this forum. However, the concept would be to:
- Have the user authorize your extension using an OAuth flow: https://developer.genesys.cloud/authorization/platform-auth/
- Place a call: POST /api/v2/conversations/calls
Take special note of this setting the user must enable: https://help.mypurecloud.com/articles/allow-apps-to-place-calls/
Przemyslaw_Olejnicza | 2024-10-16 09:10:06 UTC | #3
Thank you very much for your quick and specific answer. I will have to use another solution though. I already have one idea, but I have encountered another problem. I noticed that if I enter "callto:600600600" in an Excel cell, the Genesys application will make a call to the number 600600600, but the problem is that the call is made via the call option: and I need it to be made via the interaction option. Can you tell me if this can be changed somehow?
system | 2024-11-16 09:10:40 UTC | #4
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