Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Automatic Dialing

    Posted 03-10-2025 11:48
    No replies, thread closed.

    Is there a setting for outbound campaigns that will allow next call to automatically connect/Dial without agent to have to hit a button to initiate calling.  Using Predictive Dialing.  Looking to have next call initiate as soon as previous call is fully wrapped up.


    #Outbound

    ------------------------------
    Todd Dixon
    Call Center Manager
    ------------------------------


  • 2.  RE: Automatic Dialing
    Best Answer

    Posted 03-10-2025 13:39
    No replies, thread closed.

    Hi Todd, 

    Predictive dialing should be dialing based on the prediction of available agents, but usually works best with more than 15 agents on the queue, could this be the issue you are facing?

    These are the available dialing modes with a description of how they work: Dialing modes



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Automatic Dialing

    Posted 03-10-2025 13:47
    No replies, thread closed.

    Thank you Sam, 

     

    Part of my issue is the number of agents in the queue, I only have 6-10 agents at any one time in a queue.

     

    Thank You,

     

    Todd Dixon

    Customer Care Center Manager

    FlannelJax's

    The Premier Axe Throwing and Lumberjack Sports Experience

    Cell: (902) 537-0742

    www.FlannelJaxs.com

    tdixon@flanneljaxs.com

    https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6OTA4OTA5MTM1OCwiZG9tYWluIjoibWV0YWxzdXBlcm1hcmtldHMuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjMzMTk3MX0.7B_Gu7ljSM9pqrkTK1MwMszxnJtDY_Sf5bmJONT-ufM

     

    CONFIDENTIALITY NOTICE:

    INFORMATION IN THIS MESSAGE, INCLUDING ANY ATTACHMENTS, IS INTENDED ONLY FOR THE PERSONAL AND CONFIDENTIAL USE OF THE RECIPIENT(S) NAMED ABOVE.  This message is privileged and confidential.  If you are not an intended recipient of this message, or an agent responsible for delivering it to an intended recipient, you are hereby notified that you have received this message in error, and that any review, dissemination, distribution, or copying of this message is strictly prohibited.  If you received this message in error, please notify the sender immediately, delete the message, and return any hard copy print-outs.

     

     




    Original Message


  • 4.  RE: Automatic Dialing

    Posted 03-14-2025 10:21
    No replies, thread closed.

    What button are the agents hitting to get a new interaction? 



    ------------------------------
    Eric Berkshire
    NA
    ------------------------------

    Original Message


  • 5.  RE: Automatic Dialing

    Posted 03-14-2025 10:24
    No replies, thread closed.
    Initiate call




    Original Message


  • 6.  RE: Automatic Dialing

    Posted 03-14-2025 10:28
    No replies, thread closed.

    Can you provide a screenshot? There isn't normally an initiate call button for power/predictive/progressive campaigns. 

    There is for a preview campaign. For those, you can turn on the enable preview timer to have the client to automatically place the initial call. 



    ------------------------------
    Eric Berkshire
    NA
    ------------------------------

    Original Message


  • 7.  RE: Automatic Dialing

    Posted 03-14-2025 10:32
    No replies, thread closed.
    Thank you Eric.  I wasn't aware of preview timer. I am using preview dialing mode.  I will look into the timer 




    Original Message


Related Content