I previously posted details on how to schedule workflow execution:
https://community.genesys.com/discussion/how-to-schedule-workflow-execution#bm56b45db9-6fe9-426f-8d04-0193d06b730d
So you need to schedule a workflow and then use data actions to logout users in a loop.
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Maxim Tsvetov
Senior Principal PS Consultant
Genesys
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Original Message:
Sent: 02-27-2026 04:55
From: Thomas Repking
Subject: automatically log agents out of Genesys if they forget to log out at the end of the day
@Maxim Tsvetov
Hi Maxim, you mentioned an option 2 in this thread Schedule Agent Logout | Genesys Cloud - Main
Can l ask you to give me more details how to configure this? 2) It is also possible to create a custom script that would be able to use our Platform API to logout agents on schedule. Option 2 - custom logic in a form of Architect Workflow that is triggered by Always Running campaign that is executed on schedule - inside Genesys Cloud
Kind Regards,
Thomas
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Thomas Repking
CS
Original Message:
Sent: 02-27-2026 04:47
From: Thomas Repking
Subject: automatically log agents out of Genesys if they forget to log out at the end of the day
Thank You Stephan, voted.
Maxim mentioned an option in this thread Schedule Agent Logout | Genesys Cloud - Main so I think I´ll ask him if he can give me more details.
Regards,
Thomas
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Thomas Repking
CS
Original Message:
Sent: 02-27-2026 04:32
From: Stephan Taljaard
Subject: automatically log agents out of Genesys if they forget to log out at the end of the day
Good Day Thomas
The only option currently available is the inactivity timeout setting - https://help.genesys.cloud/articles/set-an-automatic-inactivity-timeout/
I did however find a similar case on the community - https://community.genesys.com/discussion/schedule-agent-logout-1.
There is currently an idea logged for future consideration - https://genesyscloud.ideas.aha.io/ideas/OP-I-299. I would recommend voting on this as well.
Regards
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Stephan Taljaard
EMBEDIT s.r.o
Original Message:
Sent: 02-27-2026 04:13
From: Thomas Repking
Subject: automatically log agents out of Genesys if they forget to log out at the end of the day
Hi,
our call centre closes at 6 p.m. Sometimes agents forget to log out after their last call. Is there a way to automatically log agents out of Genesys if they forget to log out at the end of the day, for example at 6:30 p.m.?
Kind Regards,
Thomas
#Telephony
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Thomas Repking
CS
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