Genesys Cloud - Main

 View Only

Sign Up

  • 1.  automatically log agents out of Genesys if they forget to log out at the end of the day

    Posted an hour ago

    Hi,

    our call centre closes at 6 p.m. Sometimes agents forget to log out after their last call. Is there a way to automatically log agents out of Genesys if they forget to log out at the end of the day, for example at 6:30 p.m.?

    Kind Regards,

    Thomas


    #Telephony

    ------------------------------
    Thomas Repking
    CS
    ------------------------------


  • 2.  RE: automatically log agents out of Genesys if they forget to log out at the end of the day
    Best Answer

    Posted an hour ago

    Good Day Thomas

    The only option currently available is the inactivity timeout setting - https://help.genesys.cloud/articles/set-an-automatic-inactivity-timeout/

    I did however find a similar case on the community - https://community.genesys.com/discussion/schedule-agent-logout-1.

    There is currently an idea logged for future consideration - https://genesyscloud.ideas.aha.io/ideas/OP-I-299.  I would recommend voting on this as well.

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------

    Original Message


  • 3.  RE: automatically log agents out of Genesys if they forget to log out at the end of the day

    Posted an hour ago

    Thank You Stephan, voted.

    Maxim mentioned an option in this thread Schedule Agent Logout | Genesys Cloud - Main so I think I´ll ask him if he can give me more details.

    Regards,

    Thomas



    ------------------------------
    Thomas Repking
    CS
    ------------------------------

    Original Message


  • 4.  RE: automatically log agents out of Genesys if they forget to log out at the end of the day

    Posted an hour ago

    @Maxim Tsvetov

    Hi Maxim, you mentioned an option 2 in this thread Schedule Agent Logout | Genesys Cloud - Main 

    Can l ask you to give me more details how to configure this? 2) It is also possible to create a custom script that would be able to use our Platform API to logout agents on schedule. Option 2 - custom logic in a form of Architect Workflow that is triggered by Always Running campaign that is executed on schedule - inside Genesys Cloud

    Kind Regards,

    Thomas



    ------------------------------
    Thomas Repking
    CS
    ------------------------------

    Original Message


  • 5.  RE: automatically log agents out of Genesys if they forget to log out at the end of the day

    Posted 52 minutes ago

    Hi Thomas

    Pleasure, no problem.

    From what I can see when I tested now, I used API https://developer.genesys.cloud/authorization/oauth-apis/tokens-apis#delete-api-v2-tokens--userId-

    I entered the userID and it logged the user out after executing the request.

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------

    Original Message


Related Content