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Availability of Reporting on Flow Milestones

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  • 1.  Availability of Reporting on Flow Milestones

    Posted 07-28-2021 19:17
    No replies, thread closed.
    Hi All -

    Has anyone seen any updates on availability of Reporting on Flow Milestones?

    Cheers.
    #ArchitectureandDesign
    #Reporting/Analytics

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific
    ------------------------------


  • 2.  RE: Availability of Reporting on Flow Milestones

    Posted 07-28-2021 19:58
    No replies, thread closed.
    I have a meeting with Genesys about this on Friday.  I would expect nothing before Q4.  What is it that you (and others) would like to see in the reporting.  What I suggested was a selection counter report - similar to Connect IVR level report and a IVR use flow report similar to want CX Insights has for Engage.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Availability of Reporting on Flow Milestones

    Posted 07-28-2021 20:35
    No replies, thread closed.
    Hey Robert -

    Your suggestions are spot on!

    Given the 'Add Flow Milestone' block associates a Milestone directly to an Outcome, I would be expecting some type of hierarchical report with counters for both. For example, Outcomes filtered by Flow (similar to current 'Performance > Flow Outcomes'), then drill down on the Outcome to see the Milestones.

    Perhaps obvious, but Milestone data would be retained regardless of Success / Fail of Outcome. Durations for Milestones (Avg / Min / Max) would be good to maintain if possible.

    Cheers, and good luck!

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific
    ------------------------------

    Original Message


  • 4.  RE: Availability of Reporting on Flow Milestones

    Posted 07-28-2021 23:30
    No replies, thread closed.
    PS ... Dashboards Widgets would be good too!

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific
    ------------------------------

    Original Message


  • 5.  RE: Availability of Reporting on Flow Milestones

    Posted 08-13-2021 02:45
    No replies, thread closed.
    Hey @Robert Wakefield-Carl -

    Did you get anything useful from your recent catchup with Genesys?​

    Cheers,
    Mal.

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Senior Contact Centre Engineer
    Nexon Asia Pacific
    malcolm.green@nexon.com.au
    ------------------------------

    Original Message


  • 6.  RE: Availability of Reporting on Flow Milestones

    Posted 08-13-2021 09:36
    No replies, thread closed.
    Yes.  The team is busily working on the UI and reports to include all that was suggested.  There will be two phases and we should see beta of phase 1 very soon.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 7.  RE: Availability of Reporting on Flow Milestones

    Posted 09-23-2021 05:29
    No replies, thread closed.
    Hi Robert,
    any update/timelines on this?

    ------------------------------
    Reginald Sheraton
    ------------------------------

    Original Message


  • 8.  RE: Availability of Reporting on Flow Milestones

    Posted 10-19-2021 10:54
    No replies, thread closed.
    Hello all! @Robert Wakefield-Carl - have you heard any updates around timing on this? My teams are also very interested in having a way to report on flow milestones soon!

    Thanks!
    -Monica Michaud​

    ------------------------------
    Monica Michaud
    Koch Business Solutions
    ------------------------------

    Original Message


  • 9.  RE: Availability of Reporting on Flow Milestones

    Posted 10-27-2021 04:17
    No replies, thread closed.
    have you heard any updates around timing on this?

    ------------------------------
    Reginald Sheraton
    ------------------------------

    Original Message


  • 10.  RE: Availability of Reporting on Flow Milestones

    Posted 10-29-2021 13:51
    No replies, thread closed.
    Hi Everyone,

    Thank you all for your patience with this new feature! We are estimating our Beta release for this to be by the end of the quarter. This is a pretty large addition with new views specifically for Milestones, in addition to adding filters and columns across existing views. I'm really excited about this one, and can't wait to hear feedback once it's in your hands.

    Thanks,
    Jacky

    ------------------------------
    Jacqueline Minkler
    Genesys - Employees
    Sr. Product Manager, Reporting & Visualizations
    ------------------------------

    Original Message


  • 11.  RE: Availability of Reporting on Flow Milestones

    Posted 02-18-2022 11:34
    No replies, thread closed.
    Hey guys, any update on this? our customer is very interested in this feature.

    ------------------------------
    Rami Hachem
    DiRAD Technologies, Inc.
    ------------------------------

    Original Message


  • 12.  RE: Availability of Reporting on Flow Milestones

    Posted 02-24-2022 14:09
    No replies, thread closed.
    ​@Jacqueline Minkler, just wondering if you have any update on this?​

    ------------------------------
    Rami Hachem
    DiRAD Technologies, Inc.
    ------------------------------

    Original Message


  • 13.  RE: Availability of Reporting on Flow Milestones

    Posted 02-24-2022 17:43
    No replies, thread closed.
    Latest I've heard is this should be released generally around 2nd week of March.

    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


  • 14.  RE: Availability of Reporting on Flow Milestones

    Posted 02-24-2022 19:24
    No replies, thread closed.
    Thank you @Vaun McCarthy. good news!​

    ------------------------------
    Rami Hachem
    DiRAD Technologies, Inc.
    ------------------------------

    Original Message


  • 15.  RE: Availability of Reporting on Flow Milestones

    Posted 02-25-2022 00:08
    No replies, thread closed.
    I know it was set for this month and I know the views are working, but with the Performance Workspace slated to come out soon, it might be rolled out with that or shortly thereafter.  The view, while simple, provides needed insight into Flow selections and processes.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 16.  RE: Availability of Reporting on Flow Milestones

    Posted 02-25-2022 08:21
    No replies, thread closed.
    Robert do you have any more information on this performance workspace stuff?

    ------------------------------
    Clayton Curtis
    Enova Online Services, Inc.
    ------------------------------

    Original Message


  • 17.  RE: Availability of Reporting on Flow Milestones

    Posted 02-25-2022 09:04
    No replies, thread closed.
    They talk about it in the latest community video. Take a look: https://www.youtube.com/watch?v=feXLOBVLOkQ&t=208s

    ------------------------------
    Peter Stoltenberg
    Avtex Solutions, LLC
    ------------------------------

    Original Message


  • 18.  RE: Availability of Reporting on Flow Milestones

    Posted 02-25-2022 11:19
    No replies, thread closed.
    Looks like early March for the release.  I like to call it ICBM for Genesys Cloud.  Essentially, you have tabs at the top of the screen like you would in ICBM.   You can save and rename each of the tabs. Pretty solid at this point and should meet GA data.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 19.  RE: Availability of Reporting on Flow Milestones

    Posted 02-25-2022 11:10
    No replies, thread closed.
    Hi everyone!

    Thanks so much for your patience on this and any feedback we've received. We are aiming for March 9th on this. The date is subject to change, but as it stands we're pretty confident in this target.

    Again, thanks for the patience as we worked through all the development and suggestions. The functionality is very robust with 6 new views. We are looking forward to sharing this with everyone and getting even more feedback once it's live!

    Thanks,
    Jacky

    ------------------------------
    Jacqueline Minkler
    Genesys - Employees
    Staff Product Manager, Reporting & Visualizations
    ------------------------------



  • 20.  RE: Availability of Reporting on Flow Milestones

    Posted 02-25-2022 11:31
    No replies, thread closed.
    Thanks you so much @Robert Wakefield-Carl​ and @Jacqueline Minkler.
    Very exciting!​

    ------------------------------
    Rami Hachem
    DiRAD Technologies, Inc.
    ------------------------------

    Original Message


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