Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Avaya Hard Phone Integration using Generic SIP

    Posted 06-17-2019 06:49
    No replies, thread closed.
    Hello All,


    I am looking to provision a Avaya 9608 phone as a generic SIP handset on the Pure Cloud platform and I am not having any luck. I have used the inbound digest authentication method on pure cloud.

    When I try to register my Avaya one-x client i get a 404 when i use the digest user admin and a 403 when i use the handset number as the user. I have used the digest password for both so not sure what password i need to use.

    I am looking for some information if this has been done before or if there is a white-paper for the same.

    regards

    Conrad
    #Telephony

    ------------------------------
    Conrad Lemos
    IP Integration
    ------------------------------


  • 2.  RE: Avaya Hard Phone Integration using Generic SIP

    Posted 06-18-2019 16:17
    No replies, thread closed.
    There is no whitepaper, since that is not a supported phone. It would have to be configured as Generic SIP. 

    Looking at Asterisk forums, folks have a real hard time getting that phone to work with Asterisk, too.

    Have you tried using TCP as the protocol for those phones? UDP doesn't seem to work with SIP systems for the 9608.

    Make sure you have a Phone Trunk set up for whatever protocol you are using with those phones. I don't know what to tell you for settings on that trunk...I've never tried to get an Avaya phone to work with PureCloud (or PureConnect).

    ------------------------------
    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Avaya Hard Phone Integration using Generic SIP

    Posted 11-09-2021 11:00
    No replies, thread closed.
    Did anyone get this to work

    ------------------------------
    Clayton Curtis
    Enova Financial
    ------------------------------

    Original Message


  • 4.  RE: Avaya Hard Phone Integration using Generic SIP

    Posted 09-11-2023 04:04
    Edited by Magadevan Subramanian 09-11-2023 04:05
    No replies, thread closed.

    i am able to login Avaya J169 model with genesys sip server and able to dial out from Avaya and once genesys softphone accept the calls its disconnected and get long beep on the avaya hard phone side but in genesys softphone side its still active .

    Also Avaya Hard phone to hard phone not able to make calls using genesys sip servers here and all the TCP port 5060/5061 and RTP ports already opened.



    ------------------------------
    Magadevan Subramanian
    Fiserv Solutions LLC
    ------------------------------

    Original Message


Related Content