To follow up with what Wendy mentioned above, I would recommend checking if agents are experiencing the same issues when using Genesys Cloud in the browser. That can help isolate if there is an issue with their account.
If you do open a case with Product Support, please be sure to include console and network logs on the case, and share the case number so that I can help monitor the issue internally as well.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 09-02-2025 11:00
From: Wendy Sachen
Subject: AVD and Genesys Cloud Issue
Yes - If you haven't opened a ticket please do. Check your sys logs to see if it appears to be the same issue as Genesys Cloud - Main - Genesys.
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WendySachen
Sr. System Administrator
Original Message:
Sent: 09-02-2025 10:42
From: Rechelle McConnell
Subject: AVD and Genesys Cloud Issue
Hi All,
Is anybody in AVD?
Is updating Genesys Client affect AVD performance like:
Issue 1: Genesis not working.
Issue 2: Unable to log out normally
Issue 3: "Permission denied" error when signing back in.
Issue 4: Still unable to sign in after refreshing.
Issue 5: System shutdown during a call.
Issue 6: lagging (mouse delay)
Thank you so much for your help.
#Omni-ChannelDesktop/UserInterface
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Rechelle McConnell
CHRISTIAN BROADCASTING NETWORK
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