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Backfill of User Station and Call Forwarding Permissions

  • 1.  Backfill of User Station and Call Forwarding Permissions

    Posted 19 days ago

    Summary

    For roles that currently include the Conversation > Call > Add permission, the following six permissions will be automatically added (backfilled):

    • Telephony > Station > Disassociate
    • Telephony > Others’ phone associations > Edit
    • Telephony > Others’ phone associations > View
    • Telephony > User’s phone associations > Edit
    • Telephony > User’s phone associations > View
    • Conversation > Call Forwarding > View

    Timeline

    • Backfill performed: On or after February 16, 2026
    • Permissions enforcement enabled: On or after March 1, 2026

    Effective Date

    Monday, February 16, 2026

    Details

    This backfill ensures that existing users retain access to the affected APIs once user station permission enforcement is enabled. It is intended to prevent disruption for users who already have the appropriate level of access through the Conversation > Call > Addpermission.

    Customer Impact

    • For the typical scenario where users calling the affected endpoints already have the Conversation > Call > Add permission, no impact is expected. The required permissions will be backfilled before permission checks are enforced.
    • If a user accesses these endpoints without the Conversation > Call > Add permission, an administrator will need to update the relevant roles to avoid request failures once permission enforcement is enabled.

    Additional guidance is available in the related forum post:

    Permissions Enforcement Added to User Station Management Endpoints

    Impacted Resources

    Existing Endpoints

    • GET /api/v2/users/{userId}/callforwarding

    • GET /api/v2/users/{userId}/station

    • PUT /api/v2/users/{userId}/station/associatedstation/{stationId}

    • DELETE /api/v2/stations/{stationId}/associateduser

    • DELETE /api/v2/users/{userId}/station/associatedstation

    New Endpoints

    • GET /api/v2/users/stations/me

    • PUT /api/v2/users/stations/me/associatedstation/{stationId}

    • DELETE /api/v2/users/stations/me/associatedstation

    Issue References

    [PURE-6104]

    Contacts

    @Daniel Meyer  

    Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.