Workforce Engagement Management

Another opportunity to catch a webinar for free from our Beyond team!

This is Melissa's post below:

Beyond is excited to announce a new recorded webinar on Navigating the Depreciation of the Quality Evaluator Dashboard.

Genesys Cloud will retire the Overview (Evaluations) page under Performance and migrate its data views to more appropriate locations. This change improves consistency across the platform, eliminates redundant dashboards, and ensures compliance with evolving system requirements. 

Running Tuesday June 17^th - Tuesday June 24^th, anyone with a Beyond account can access this webinar for free. If someone doesn't have a Beyond account, they can sign up for free here. After 7 days, the webinar will then move back into our regular paid subscription catalog. We hope this gives everyone interested an opportunity to access it at a time that is convenient for them. 

The depreciation announcement can be found here and here, and details of the update can also be located in this Resource Center article.

What You Can Do
Watch the webinar while it's free, and feel free to share the opportunity with others on your team who may benefit. We'd also love to hear your questions you may still have once you watch the webinar.

Let us know what you think and stay tuned for more valuable content coming your way. For more information, please visit the Beyond Website or contact @Melissa Talamonti-Clark directly.