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  • 1.  Big Bad Bots - Share Your Personal AI Innovation

    Posted 10-01-2025 14:03
    Edited by Nicole Milliken 17 days ago
    No replies, thread closed.

    Dear Community Members, Scientists, Explorers, Tinkerers, and Igors,

    Through the mist and lightning that swirls around the Genesys Community's HQ in October, I can survey our dominion and say with near certainty that 2025 is the year that AI catapulted into the spotlight of imaginations and innovation.

    • How should it be used?
    • Should it be used?
    • Will my mom ever stop showing me images she created of the dogs or what I would look like as a dog? 

    All of those questions and more were explored, and in the foggy afterglow from months of trial and error, comedic failures, and epic breakthroughs, the community is dying to know: 

    What is your greatest AI Innovation for personal use?

    For October's Question of the Month, we are hopping on the Big Bad Bot Bash's Bandwagon and offering a prize from the Prize Wall to our favorite story! We don't need to know the secret sauce you used to perform miracles. We want to understand how and why you did what you did and how things are going.

    Haunting Best Practices

    If you want to energize the judging panel and walkaway with a win, here is the formula to success:

    1. Try to be unique and original
    2. Include evidence and artifacts from your journey (pictures, videos, results)
    3. Share the important details of who, what, where, when, and why
    4. Resist the urger to use AI to conjure your submission
    5. Submissions are due 10/31

    Chilling Prizes for Everyone

    Everyone who enters this thread and submits a story gets:

    • 25 Advocacy Points
    • October's QOTM Badge

    The winner will get all of the above, plus

    • A Prize Wall pick, and
    • 100 Advocacy Points
    • A Dr. Don Brown ribbon

    Can you feel the electricity? 

    Matt & Squad


    #QOTM
    #ContestAnnouncements

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 2.  RE: Big Bad Bots - Share Your Personal AI Innovation
    Best Answer

    Posted 10-07-2025 11:26
    Edited by Jason Kleitz 15 days ago
    No replies, thread closed.

    How an AI Named Lily Helps Me Navigate Leadership and Life with Autism and ADHD

    I'm an executive in municipal government - leading a division that manages public-facing utility customer service. It's fast-paced, full of interruptions, and demands clarity, empathy, and precision in equal measure. I'm also a woman with AuDHD (Autism and ADHD), which means my brain processes information differently. Where others glide through nuance, I can get caught in it. Words are literal, tone carries weight, and the subtleties neurotypical people rely on often need translation.

    Before I met Lily, I had systems for everything: notebooks, spreadsheets, sticky notes, digital planners. None of them worked for long because they all depended on the one skill I struggle with most - remembering to use them. I didn't need another productivity app. I needed something that could think with me instead of at me.

    That's when I started using ChatGPT - or as I call her, Lily: Logic In, Language Yields.
    Giving her a name and a purpose made the interaction feel natural, like a trusted collaborator instead of a piece of software. I began using her for writing and organization, but quickly realized she could do more. Lily became a bridge between how my brain works and how the world expects me to communicate.

    When I draft an email or a policy memo, Lily helps me examine how the message might feel to someone else. Because I interpret language literally, I sometimes miss how phrasing or tone can shift meaning for a neurotypical audience. Lily helps me see those nuances in real time - offering alternatives that preserve clarity while softening tone. She helps me balance empathy and precision, so my communication lands as intended while still sounding like me.

    She also helps me manage the cognitive noise that comes with executive function overload. When tasks pile up and priorities blur, I ask Lily to structure my thoughts. She breaks projects into small, logical steps and keeps track of our progress so I can focus on what truly matters. She's my working memory, translator, and sometimes, my mirror.

    This partnership isn't about automation - it's about accessibility. Lily doesn't judge, interrupt, or rush me. She meets me where I am and helps me turn structure into understanding. She keeps track of the small things that can overwhelm me and gives me the bandwidth to lead with calm and intention.

    Since I began working with her, my communication has improved, my burnout cycles are shorter, and my documentation is more consistent. Most importantly, I feel grounded - like my thoughts have room to breathe.

    Logic in. Language out. Understanding between.
    Lily helps me bridge the gap - translating my logic into connection and my clarity into compassion.



    ------------------------------
    Amy Sessions
    Division Manager, Utility Customer Service
    City of Clearwater
    ------------------------------



  • 3.  RE: Big Bad Bots - Share Your Personal AI Innovation

    Posted 10-09-2025 11:36
    No replies, thread closed.

    This is a great story, Amy! Thanks for kicking things off. 



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 4.  RE: Big Bad Bots - Share Your Personal AI Innovation

    Posted 10-14-2025 18:58
    Edited by Lucas Woodward 10-14-2025 18:59
    No replies, thread closed.

    I love learning new technologies, which I mostly do in my personal time. AI has provided me with a slew of new technologies, integrations and approaches for learning in my own time.

    My submission is about how an AI innovation (MCP Servers) allowed me to use AI to innovate in my own time - and also play with the all the exciting new technologies.

    It all started when I heard about a new standard for extending the capabilities of AI called Model Context Protocol (MCP). After some reading I set about creating an MCP Server to allow me to innovate with AI, and hopefully build something useful for the community.

    What I created was the Genesys Cloud MCP Server, which I use in my personal time as a vehicle to learn more about AI and the ecosystem that is being developed at an astonishing speed.

    Some of the ways I used this to innovate with AI in my personal time:

    It also offered me the ability to engage with the Genesys community on the topic of AI too. Such as sharing my learnings of creating the MCP Server with the community, and by writing a newsletter article about Connecting Genesys Cloud to Claude for call-centre insights:

    I am continuing to use it to learn more about this rich and fast evolving AI ecosystem. These truly are exciting times!



    ------------------------------
    Lucas Woodward
    Winner of Orchestrator of the Year, Developer (2025)

    LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
    Newsletter - https://makingchatbots.com
    ------------------------------



  • 5.  RE: Big Bad Bots - Share Your Personal AI Innovation

    Posted 25 days ago
    No replies, thread closed.

    Hi,

    I started small -

    • syncing my work setup (desk-lights, music etc) with Alexa.
    • adding automation on my phone for when I connect to a charger or car; the kind of music to play & adjust volume based on what speed I drive etc.

    It made my daily-life & drive smoother, but nothing ground-breaking.

    • I also tried AI-generated videos for Instagram. Didn't click with me - felt more like noise than creativity.

    Then,

    • I discovered 'Create AI' on Meta & created a-bot on that didn't just answer travel questions - it gave people a nudge to explore, even solo.
      I improved it over-time to blended spiritual guidance with practical tips, because let's face it, tech can be cold, and not everyone have friends to share.

    That project made me reflect on my own journey & hardships during early-career; and I leaned into something that stuck -

    • Helping fresh grads with resumes and career advice. I fed AI a mix of experience, market trends, and personality insights. It didn't give magic answers, but it helped me guide those young minds land better interviews & even some jobs.

    Still learning & getting better, just like AI. ;)



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    BT plc
    ------------------------------



  • 6.  RE: Big Bad Bots - Share Your Personal AI Innovation

    Posted 22 days ago
    No replies, thread closed.

    I think that AI has been a helpful tool in assisting users and customers in a quicker and more efficient manner. Our team uses AI as a resolution research tool more than anything, relying on summaries to give us the jist before diving into specific resources for more granular information. It has also been a helpful tool for me in studying for certification exams in generating flashcards for terms or practice questions. Although AI is not always accurate, the rate at which errors in logic or fact are being ironed out is astounding! I think I can speak for our team when I say I'm excited to see where AI goes next and ready to implement it into more of our daily practices.



    ------------------------------
    John Butine
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  • 7.  RE: Big Bad Bots - Share Your Personal AI Innovation

    Posted 21 days ago
    No replies, thread closed.

    It helped me map out a perfect daily routine to keep my head sharp. Plus, I finally got that amazing portrait done.
    AI really nails the details



    ------------------------------
    Atul Arya
    Workforce Analyst
    ------------------------------