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Block caller ID on outbound calls

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  • 1.  Block caller ID on outbound calls

    Posted 02-25-2019 02:02
    No replies, thread closed.
    Hi!

    In Purecloud, is it possible to block caller ID on outbound calls when calling from specific queues? Or if it's not possible to set block for queue, is it possible to block caller ID from specific users in outbound calls? With blocking I mean that called person would see unknown as caller.

    #Implementation
    #Outbound
    #Telephony

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    Br

    Rami Mantere
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