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  • 1.  Bot Appearance Options

    Posted 09-11-2024 13:23
    No replies, thread closed.

    Hello,

    I am sure this is something I am staring directly at and just not registering... I am looking for options other than the hovering icon for a bot. I think it is called an embeddable widget, but open to other options as well. We currently have several bots that hover at the lower portion of our websites but would like to set up a new bot that is accessed from a static frame on the site.

    Does anybody have documentation or can provide direction on what I should read up on to find options other than a hover icon? I appreciate the advice. :)

    Thanks!


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Nicole VanWie
    City of Mesa
    ------------------------------


  • 2.  RE: Bot Appearance Options

    Posted 09-11-2024 14:25
    No replies, thread closed.

    Hello Nicole, 

    I don't think we would have any GC documentation for this as we just provide bot our bot documentation and not really how to integrate into customer websites. But it might be worth making a post in the developer forums as well. But I would be curious to see what the community says as well. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: Bot Appearance Options
    Best Answer

    Posted 09-11-2024 17:21
    No replies, thread closed.

    Hi Nicole,

    Assuming you mean the web messaging widget. Yes you can certainly set it under Messenger Configuration to Hide until triggered by business logic. And then use the SDK to show just the chat window and not the little circle on the website 

    https://help.mypurecloud.com/articles/configure-messenger/

    https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/messengerPlugin 



    ------------------------------
    Anton Vroon
    ------------------------------



  • 4.  RE: Bot Appearance Options

    Posted 09-12-2024 15:22
    No replies, thread closed.

    Awesome, thank you Anton!



    ------------------------------
    Nicole VanWie
    State of Arizona - City of Mesa
    ------------------------------

    Original Message


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