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  • 1.  British Sign Language

    Posted 04-29-2024 05:01
    Edited by Jason Kleitz 07-08-2024 13:29
    No replies, thread closed.

    Hi, does anyone have any experience with integrating a BSL option into Genesys?  I'm not sure if this is possible natively but hoping someone may have a suggestion?  

    We currently outsource to a third party but would like to know if there is an option to bring this in house through Genesys.

    Thanks, Sophie


    #Unsure/Other

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    Sophie Weeks
    Motability Operations
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  • 2.  RE: British Sign Language
    Best Answer

    Posted 04-29-2024 20:34
    No replies, thread closed.

    Until Genesys supports native support for video, you will only be able to accomplish this with a 3rd-party app from AppFoundry.  Here are a few:
    https://appfoundry.genesys.com/filter/genesyscloud/listing/8b3ff1b9-9be7-43d9-8228-30994ed62bda 

    https://appfoundry.genesys.com/filter/genesyscloud/listing/48826464-7b5c-43ad-9a54-7baf1b569555 

    https://appfoundry.genesys.com/filter/genesyscloud/listing/0dfc5dcc-f74e-4495-9dd4-6362154f242e



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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