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Is it possible to send the Voicemail messages to a specific group email address instead of delivering if to every users email account in the group ?.

For me, I just avoid all the DID/Extension and overflow nonsense in the Group setup.  I just ring the DID to a Flow and use the Transfers to Group tool.  Then I use the timeout there to do what I want with the call - be it an overflow to another group or queue or to send the call to a User's voicemail that then sends to a distro group.  I personally feel they should just do away with the group dialing altogether and allow us to directly transfer to groups by name.  

Is it possible to send the Voicemail messages to a specific group email address instead of delivering if to every users email account in the group ?.

so if they were wanting it to go to a ServiceNow email address how would I configure that ?.  Is it even possible to do ?.

For me, I just avoid all the DID/Extension and overflow nonsense in the Group setup.  I just ring the DID to a Flow and use the Transfers to Group tool.  Then I use the timeout there to do what I want with the call - be it an overflow to another group or queue or to send the call to a User's voicemail that then sends to a distro group.  I personally feel they should just do away with the group dialing altogether and allow us to directly transfer to groups by name.  

Is it possible to send the Voicemail messages to a specific group email address instead of delivering if to every users email account in the group ?.

Users can have any Email you want.  Have the email set to the SNOW email.  When you send voicemail to that user, it will be sent along to SNOW.

so if they were wanting it to go to a ServiceNow email address how would I configure that ?.  Is it even possible to do ?.

For me, I just avoid all the DID/Extension and overflow nonsense in the Group setup.  I just ring the DID to a Flow and use the Transfers to Group tool.  Then I use the timeout there to do what I want with the call - be it an overflow to another group or queue or to send the call to a User's voicemail that then sends to a distro group.  I personally feel they should just do away with the group dialing altogether and allow us to directly transfer to groups by name.  

Is it possible to send the Voicemail messages to a specific group email address instead of delivering if to every users email account in the group ?.

Users can have any Email you want.  Have the email set to the SNOW email.  When you send voicemail to that user, it will be sent along to SNOW.

so if they were wanting it to go to a ServiceNow email address how would I configure that ?.  Is it even possible to do ?.

For me, I just avoid all the DID/Extension and overflow nonsense in the Group setup.  I just ring the DID to a Flow and use the Transfers to Group tool.  Then I use the timeout there to do what I want with the call - be it an overflow to another group or queue or to send the call to a User's voicemail that then sends to a distro group.  I personally feel they should just do away with the group dialing altogether and allow us to directly transfer to groups by name.  

Is it possible to send the Voicemail messages to a specific group email address instead of delivering if to every users email account in the group ?.

Robert - where is the email address configured ? Is it in the Architect flow as an action ?. I cannot see anywhere to configure the email address in the Broadcast ring group. Many thanks in advance.

Users can have any Email you want.  Have the email set to the SNOW email.  When you send voicemail to that user, it will be sent along to SNOW.

so if they were wanting it to go to a ServiceNow email address how would I configure that ?.  Is it even possible to do ?.

For me, I just avoid all the DID/Extension and overflow nonsense in the Group setup.  I just ring the DID to a Flow and use the Transfers to Group tool.  Then I use the timeout there to do what I want with the call - be it an overflow to another group or queue or to send the call to a User's voicemail that then sends to a distro group.  I personally feel they should just do away with the group dialing altogether and allow us to directly transfer to groups by name.  

Is it possible to send the Voicemail messages to a specific group email address instead of delivering if to every users email account in the group ?.

That would be configured in the user that is used for overflow.  Essentially:

DID->Architect Flow->Transfer to Group->Failure on timeout->Transfer to User Voicemail->Voicemail sent to Distro

Robert - where is the email address configured ? Is it in the Architect flow as an action ?. I cannot see anywhere to configure the email address in the Broadcast ring group. Many thanks in advance.

Users can have any Email you want.  Have the email set to the SNOW email.  When you send voicemail to that user, it will be sent along to SNOW.

so if they were wanting it to go to a ServiceNow email address how would I configure that ?.  Is it even possible to do ?.

For me, I just avoid all the DID/Extension and overflow nonsense in the Group setup.  I just ring the DID to a Flow and use the Transfers to Group tool.  Then I use the timeout there to do what I want with the call - be it an overflow to another group or queue or to send the call to a User's voicemail that then sends to a distro group.  I personally feel they should just do away with the group dialing altogether and allow us to directly transfer to groups by name.  

Is it possible to send the Voicemail messages to a specific group email address instead of delivering if to every users email account in the group ?.

Robert still having issues configuring this. Been advised by someone who has looked at it that 

You can't point voicemail notifications to an email via Architect.

The VM emails are sent to the email addresses of the members in the DID group

I found this article that may also help - https://help.mypurecloud.com/articles/configure-a-group-phone-number/" href="https://help.mypurecloud.com/articles/configure-a-group-phone-number/" rel="noreferrer noopener" target="_blank" class="fui-Link ___1rxvrpe f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1hu3pq6 f11qmguv f19f4twv f1tyq0we f1g0x7ka fhxju0i f1qch9an f1cnd47f fqv5qza f1vmzxwi f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://help.mypurecloud.com/articles/configure-a-group-phone-number/">https://help.mypurecloud.com/articles/configure-a-group-phone-number/

Also, the option would be to add a "dummy" person to the DID group and assign the email address as their e-mail. that may work.

Also regarding the ringing it appears to be ringing the customers managed devices for only a couple of seconds and then disconnecting. Would there be any issues with managed devices and whitelisting them ?.

That would be configured in the user that is used for overflow.  Essentially:

DID->Architect Flow->Transfer to Group->Failure on timeout->Transfer to User Voicemail->Voicemail sent to Distro

Robert - where is the email address configured ? Is it in the Architect flow as an action ?. I cannot see anywhere to configure the email address in the Broadcast ring group. Many thanks in advance.

Users can have any Email you want.  Have the email set to the SNOW email.  When you send voicemail to that user, it will be sent along to SNOW.

so if they were wanting it to go to a ServiceNow email address how would I configure that ?.  Is it even possible to do ?.

For me, I just avoid all the DID/Extension and overflow nonsense in the Group setup.  I just ring the DID to a Flow and use the Transfers to Group tool.  Then I use the timeout there to do what I want with the call - be it an overflow to another group or queue or to send the call to a User's voicemail that then sends to a distro group.  I personally feel they should just do away with the group dialing altogether and allow us to directly transfer to groups by name.  

Is it possible to send the Voicemail messages to a specific group email address instead of delivering if to every users email account in the group ?.