Hi All! 👋
The Genesys Education team is excited to announce the release of a brand-new eLearning course: AI in Today's Contact Centers. This course is designed to help you build a strong, platform-neutral understanding of how AI is shaping modern contact centers. This eLearning is ideal for administrators, business users, supervisors, and agents who want to better understand AI's role in the contact center, with no prior AI experience required.
With AI in Today's Contact Centers, you will:
- Learn how AI is used to support modern contact center operations.
- Identify key AI technologies in contact centers and describe the benefits they provide to agents, supervisors, and customers.
- Explore a shared language and foundation to support future AI learning and adoption
And this is just the beginning! AI in Today's Contact Centers is the first release in a broader agnostic AI learning series that will continue to build AI literacy, adoption readiness, and confidence as you prepare to engage with Genesys' own AI capabilities. And the best part? This first course is available with the complimentary Core learning subscription.
Get Started Today!
💻 Sign up for an Education account if you don't already have one
💡 Complete AI in Today's Contact Centers
👀 Keep an eye out for more agnostic AI courses, available with the full Genesys Cloud Learning Subscription
👉 Have questions or feedback?
Reach out to us at education@genesys.com and be sure to visit Genesys Education for more learning opportunities.
#GenesysCloud
#Training
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Lindsay Scarpaci
Product Manager, Genesys Education
Genesys - Employees
lindsay.scarpaci@genesys.com
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