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Hello!

In my team's application, we currently use the Embeddable framework to integrate telephony.

We're now looking into adding chat but we want to render the messages in our own UI.

At the moment, I have a dummy website with the Web Messaging deployment so I can send messages to my agent.

The embeddable framework is able to send me interaction related messages such as the id of the conversation but it doesn't seem to send messageUpdates under the notification type. I was thinking of getting messages through this event to build the message log. Is there a specific type of configuration needed to allow for these events?

I also wanted to know api endpoints or event messages I could use for ending a conversation and replying messages.

Thanks!

Hi @Andrew Dong,

You can find all the information about Web Messaging and how to build a custom UI in the official developer documentation:

https://developer.genesys.cloud/commdigital/digital/webmessaging/
https://developer.genesys.cloud/commdigital/digital/webmessaging/messengersdk/SDKCommandsEvents/

This documentation covers the available events, APIs, and how to handle conversations and messages when implementing Web Messaging.

Hope this helps.

Hello!

In my team's application, we currently use the Embeddable framework to integrate telephony.

We're now looking into adding chat but we want to render the messages in our own UI.

At the moment, I have a dummy website with the Web Messaging deployment so I can send messages to my agent.

The embeddable framework is able to send me interaction related messages such as the id of the conversation but it doesn't seem to send messageUpdates under the notification type. I was thinking of getting messages through this event to build the message log. Is there a specific type of configuration needed to allow for these events?

I also wanted to know api endpoints or event messages I could use for ending a conversation and replying messages.

Thanks!

Hello!

In my team's application, we currently use the Embeddable framework to integrate telephony.

We're now looking into adding chat but we want to render the messages in our own UI.

At the moment, I have a dummy website with the Web Messaging deployment so I can send messages to my agent.

The embeddable framework is able to send me interaction related messages such as the id of the conversation but it doesn't seem to send messageUpdates under the notification type. I was thinking of getting messages through this event to build the message log. Is there a specific type of configuration needed to allow for these events?

I also wanted to know api endpoints or event messages I could use for ending a conversation and replying messages.

Thanks!

Hello!

In my team's application, we currently use the Embeddable framework to integrate telephony.

We're now looking into adding chat but we want to render the messages in our own UI.

At the moment, I have a dummy website with the Web Messaging deployment so I can send messages to my agent.

The embeddable framework is able to send me interaction related messages such as the id of the conversation but it doesn't seem to send messageUpdates under the notification type. I was thinking of getting messages through this event to build the message log. Is there a specific type of configuration needed to allow for these events?

I also wanted to know api endpoints or event messages I could use for ending a conversation and replying messages.

Thanks!

In the past I have hooked together something similar whereby I:

1. Detected a conversation starting via events from the Embedded Framework
2. Retrieve all messages
3. Provide a UI for sending a message

I've just skimmed over the solution, and written down the following notes. I hope they help.

1. Consume when Messenger Conversation begins via Embedded Framework

1. Framework.js updated to publish all Interaction events
2. Website hosting Embedded Framework listens for said events
   1. Events that indicate a Change category and Connected state consumed
   2. Conversation ID and Channel extracted

At this point we can tell when a conversation has started and that is a Messenger type.

2. Retrieve conversation messages

The messages are pulled down with:
POST /api/v2/conversations/messages/{conversationId}/messages/bulk

The Notification API is used to tell when there are new messages to pull down.

3. Send Message

Messages are sent against the conversation with:

POST /api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages

Hello!

In my team's application, we currently use the Embeddable framework to integrate telephony.

We're now looking into adding chat but we want to render the messages in our own UI.

At the moment, I have a dummy website with the Web Messaging deployment so I can send messages to my agent.

The embeddable framework is able to send me interaction related messages such as the id of the conversation but it doesn't seem to send messageUpdates under the notification type. I was thinking of getting messages through this event to build the message log. Is there a specific type of configuration needed to allow for these events?

I also wanted to know api endpoints or event messages I could use for ending a conversation and replying messages.

Thanks!