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  • 1.  Bulk delete of users with GDPR API

    Posted 09-04-2023 11:43
    No replies, thread closed.

    I would like to completely delete some users from my Org - by this I mean they should no longer even appear in the "Deleted Persons" category of the Users.

    It seems possible to delete a single user by using the command:

    gc -p <my-org> gdpr requests create --deleteConfirmed=true --file ./gdpr-request.json

    using as input the file gdpr-request.json:

    {
      "requestType": "GDPR_DELETE",
      "subject": {
        "userId": "0208799d-b2cc-4a05-8760-bd522fd0fabc"
      }
    }

    Is there any way to submit multiple userIds?  I tried several different json requests, but if I do something like:

    {
      "requestType": "GDPR_DELETE",
      "subject": {
        "userId": "0208799d-b2cc-4a05-8760-bd522fd0fabc"
      },
      "requestType": "GDPR_DELETE",
      "subject": {
        "userId": "0208799d-b2cc-4a05-8760-bd522fd0fdef"
      }
    }

    Then only the last ID is submitted for deletion...


    #PlatformAdministration
    #Unsure/Other

    ------------------------------
    Andrew Appleton
    Genesys - Employees
    ------------------------------


  • 2.  RE: Bulk delete of users with GDPR API

    Posted 09-04-2023 11:55
    No replies, thread closed.

    I believe that GDPR request will only delete the name of the user, not the actual user.  The data related to the GUID of the User ID should still remain in the stats and will appear as the GUID instead of the name/email of the user.  Does the single actually remove the stats for that user or just the ability to not see their name anymore?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Bulk delete of users with GDPR API

    Posted 09-04-2023 12:02
    No replies, thread closed.

    Ah, maybe it is only deleting the name of the user....  which I guess is ok for my purposes, but is there any way to fully delete a user, stats and all?

    If I use the command provided, then I can no longer see that user in the deleted users (no user appears with the GUID either).



    ------------------------------
    Andrew Appleton
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Bulk delete of users with GDPR API

    Posted 09-04-2023 17:19
    No replies, thread closed.

    Can you check the queue Stata before and after deletion to see if stats are still reported?  Remember, all data is in raw data lake, so if you delete user and it deletes the stats, queue stats will be inconsistent. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Bulk delete of users with GDPR API

    Posted 09-05-2023 07:02
    No replies, thread closed.

    Hello, please keep in mind that the GDPR API is designed to respond to individual requests from data subjects exercising their data privacy rights including their right to be forgotten i.e. right of erasure.  It is not designed for bulk removal of users from an org and the API is subject to rate limits.  

    Bulk deletion of users has been suggested and considered by the product management team via https://genesyscloud.ideas.aha.io/ideas/SUPPT-I-51 in the Genesys Product Ideas Lab.



    ------------------------------
    Christopher Bosken
    Genesys - Employees
    ------------------------------



  • 6.  RE: Bulk delete of users with GDPR API

    Posted 09-05-2023 07:18
    No replies, thread closed.

    Yes, understood now after reading a bit further in the documentation. It makes sense, I will follow the Idea and vote on it, etc.



    ------------------------------
    Andrew Appleton
    Genesys - Employees
    ------------------------------

    Original Message


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