Genesys Cloud - Developer Community!

We are attempting to download recordings in bulk using the /api/v2/recording/batchrequests. We noticed on some recordings when a new request was ran on the same recordings, some of opp recording files were coming back blank. Is there a limitation on how many times a request can be ran to download the same recordings? I know there is a limit (one time) for the bulk request for exporting but not aware of one for downloading. 

Hello Chris,

I'm not aware of any limit for bulk recording download requests. You should be able to re-run the same using the Recording Bulk Actions API (for example POST /api/v2/recording/bulkrequests). I think the download URL expires after a short amount of time (60 minutes I think) so if it does expire, you'll need to re-run the API request.

In case you have any further questions, I have moved your question to the Genesys Cloud - Developer Community. Hopefully one of the experts there will be able to assist you with this.

Hi @Chris Dalziel,

I faced some similar issues when downloading. I solved it by running my process in batches of 100 recordings, including multiple recordings per conversation. This helped me ensure that I don't have an expired download URL.

Regards